These terms govern your use of the Aptimind Counselling & Therapy website and the counselling services offered by us, whether in person at our Chennai centre or online. By using this website or booking a session, you agree to the terms below.
Nature of services
Aptimind Counselling & Therapy provides counselling and mental well-being support. Our sessions are not a substitute for emergency medical or psychiatric care. If you are experiencing a crisis or are at risk of harming yourself or others, please contact a local emergency service or crisis helpline immediately, or go to the nearest hospital.
Appointments & booking
Sessions can be booked through our online booking link, by phone, or over WhatsApp. Please arrive on time — late arrivals may result in a shortened session, as later appointments cannot be delayed. We recommend booking your session at least 24 hours in advance where possible.
Confidentiality
Everything discussed in session is treated as confidential, in line with standard professional counselling practice. The only exceptions are situations involving risk of serious harm to yourself or others, or where disclosure is required by law — in which case we will always try to discuss this with you first, wherever possible.
Client responsibilities
Counselling works best as a collaborative process. We ask that you engage honestly in sessions, communicate any concerns about your therapeutic process, and inform us of any change in circumstances (such as a medical condition) that may be relevant to your care.
Fees
Session fees are shared with you before your first appointment and are payable at the time of booking or at the session, as agreed. Fees are subject to change; any change will not affect sessions already booked and paid for.
Limitation of liability
While we take care to provide a professional and supportive service, counselling outcomes vary between individuals and cannot be guaranteed. Aptimind Counselling & Therapy is not liable for decisions made by clients as a result of, or following, counselling sessions.
Changes to these terms
We may update these terms from time to time to reflect changes in how we operate. The latest version will always be available on this page.
Contact
If you have any questions about these terms, please reach out via phone or WhatsApp.